Rental Policies

MORE THAN 14 DAYS FROM ARRIVAL

A full refund will be given for cancellations made at least 14 days prior to your arrival date.

WITHIN 14 DAYS TO 72 HOURS OF ARRIVAL

A 50% refund will be given. Instead of a refund, you may choose to have the full reservation amount applied as a six-month credit toward a future stay within the next six months.

WITHIN 72 HOURS OF ARRIVAL

If you cancel within 72 hours of your arrival date at 4:00 PM, all paid funds will be forfeited.

Once you choose either the 50% refund or the six-month credit at the time of cancellation, we do not offer the unchosen option after the fact. If you choose the credit and apply it to a future stay, no refunds are given if there is a balance less than the credit amount; if the new rate is higher, you are responsible for the balance due.

You may only move your dates once after the original cancellation date. If the original reservation is canceled and a six-month credit is taken, the dates may not be moved again or canceled. If a guest calls to cancel a reservation with a credit applied, no refund or credit option will be offered.

50% of the total reservation is due at the time of booking, with the other 50% due 30 days prior to arrival. Reservations must be paid in full before arrival. To discuss payment arrangements, please contact our front desk staff.

Cove Creek Lodge is located at 19638 Garrett Highway, Oakland, MD 21550. Our entrance is on the Glendale Road side. The contract holder must present photo identification for validation before any keys are given out. Check-in is at 4:00 PM and check-out is at 11:00 AM. Contact us for detailed directions from Baltimore, Washington D.C., and the East or West Pittsburgh areas.

Upgraded linens and towels are provided during your stay; guests will be charged for missing or damaged linens. Please bring beach towels for the lakefront area — our towels are for use in the rooms only.

All guests have use of the on-site parking at the hotel for standard vehicles only. Please contact the front desk at (866) 990-6852 for local boat trailer storage information.

Cove Creek Lodge is a non-smoking facility. Two designated smoking areas are available for guests — please obtain these locations from our front desk staff. Smoking is prohibited on all decks, patios, pool areas, guest rooms, and any interior common space. Anyone violating this policy may be asked to leave the premises without refund, and additional fees for smoking in a room may be assessed as damages.

Up to two dogs are allowed in rooms designated Dog Friendly. If your room is Dog Friendly, there are no additional fees to bring up to two dogs. Dogs are permitted in their designated guest room, the outside decks, lawn areas, lakeside areas, and patio, as long as they are leashed and with their owner.

Dogs are not permitted inside any interior common area — including the upper level sitting room, lobby, or lower level bar, lounge, and sitting areas — nor inside the pool fence or in the pool. Cats and other animals are prohibited. Please clean up after your pets and keep them off furniture and beds. Any malicious pet damage during your stay is the financial responsibility of the owner.

Dogs are not allowed in any guest room that is not designated Dog Friendly. If pets are found on premises without permission, the guest is subject to immediate eviction without refund and possible additional fees. Please use the designated dog relief area on the rear side of the lodge, just outside the Dog Friendly rooms.

DOG OWNER GUIDELINES

Garrett County leash law: dogs must be leashed at all times and under verbal control when outside the dwelling · Keep dogs off furniture and beds and out of pools · Clean up after your dog and dispose of waste properly · Dry your dog before entering the property · Do not bathe dogs in any bathtub, pool, or hot tub · Respect your neighbors and do not allow continuous barking · Contact the front desk promptly if pet damage occurs · Dogs should be on a veterinarian-approved flea prevention program and current on all vaccines · Owner and management are not liable for any attack, bite, or disturbance involving any dog.

Even in dog-friendly rooms, dogs with any history or instance of aggressive or reactive tendencies are prohibited. Aggressive behavior or failure to comply with the leash law and other policies will be reported and result in immediate eviction. Due to restrictions in place by homeowner insurance policies, breeds listed as most aggressive are banned from all rentals regardless of the training and temperament of the individual dog. This is defined as, but not limited to: Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherds, Presa Canarios, Chow Chows, Doberman Pinschers, Akitas, Wolf-Hybrids, Mastiffs, Cane Corsos, Great Danes, Alaskan Malamutes, and Siberian Huskies.

Please note there is no guarantee that any room is completely free of allergens.

We have six dock slips, available based on availability at a nightly fee of $50 per day added to your reservation. Boats must be registered through your reservation with the boat description and registration number, and you will be assigned a slip number. Boats are only permitted in their assigned slip and only during paid times — from 4:00 PM on check-in day to 11:00 AM at check-out. Any boat violating this policy will be towed at the owner's expense. On-site boat trailer parking is available; please speak with our front desk staff for location and details.